✦ Refunds & Returns ✦
Our Promise, In Writing
If your order isn’t magical, we’ll make it right. Here’s exactly how returns, refunds, and exchanges work.
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30-Day Returns
Physical products can be returned within 30 days of delivery, unused and in original packaging.
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Prompt Refunds
Approved refunds go back to your original payment method within 5–10 business days.
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Easy Process
One email to jeff@thewisdomofwalt.com with your order number gets it started.
Effective date: July 17, 2026
Overview
Thank you for shopping with The Wisdom of Walt. We want every order to arrive with a little magic — but if something isn’t right, this policy explains how returns, refunds, and exchanges work. By placing an order with us, you agree to the terms below.
Returns
We accept returns on physical products within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or other proof of purchase, such as your order number.
Non-Returnable Items
The following items cannot be returned: digital products (e-books, audio downloads, and online course access) once accessed or downloaded; gift cards; and items marked as final sale. Personalized or signed-to-order items may only be returned if they arrive damaged or defective.
How to Start a Return
To start a return, email us at jeff@thewisdomofwalt.com with your order number and the reason for the return. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
Once we receive and inspect your return, we’ll notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that it can take additional time for your bank or credit card company to post the refund to your account.
Late or Missing Refunds
If you haven’t received an approved refund after 10 business days, first check your bank account again, then contact your credit card company — it may take some time before a refund is officially posted. If you’ve done this and still have not received your refund, contact us at jeff@thewisdomofwalt.com and we’ll make it right.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a new order. We only replace items directly if they arrive defective or damaged — see below.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If an item is defective, damaged in transit, or if you received the wrong item, contact us within 7 days of delivery with your order number and a photo of the issue. We’ll evaluate the problem and send a replacement or issue a full refund — including shipping — at no cost to you.
Return Shipping
Unless your item arrived damaged, defective, or incorrect, you are responsible for the cost of return shipping, and original shipping charges are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance — we can’t guarantee that we will receive your returned item, and we aren’t responsible for returns lost in transit.
Digital Products
Because digital products are delivered instantly, all sales of e-books, audio downloads, and online course access are final once the product has been downloaded or accessed. If you experience a technical problem accessing a digital purchase, contact us and we’ll ensure you receive working access to what you paid for.
Sale Items
Eligible sale items may be returned under the same terms as regular-priced items and will be refunded at the price actually paid.
Questions
If you have any questions about this policy or about a specific order, contact us at jeff@thewisdomofwalt.com or +1-520-227-9543. We’re happy to help.
ℹ️ Builder note: this is standard boilerplate, not legal advice. Before publishing, replace the effective date and return address, and confirm the return window, shipping terms, and digital-product terms match how you actually operate. Consumer-protection rules vary by state and country, so a quick legal review is a good idea.
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